Testimonials

We have included below a selection of feedback from our existing customers:

I want to tell you how pleased I am with your product, SureFlap, and also with the customer service I have received both before and after I purchased it.

I had several raccoon problems in previous years with them actually in my bedroom looking for food. Not any more, they can only look in the door. I had problems with neighbour cats coming in and upsetting my cats and parrots, that too is a thing of the past. Your product has given me total piece of mind. THANK YOU, THANK YOU, THANK YOU.

Jane, Cobourg, Ontario

Finally some innovation in cat doors! This door has greatly improved my cat's quality of life (and mine!).

I tried the magnetic lock thing years ago, but that required a key or a magnet, aside from being serious bulk around my cat's neck, wouldn't always line up and I started finding him stuck outside. So I discarded the magnet and unlocked the door, which is when I started catching raccoons in the house. So I gave up and have been opening the door for him since  - until I found SureFlap. Awesome. Put a 10" tunnel right through the wall using the extensions, it took him about a week to get it and now we're both lovin' our new freedoms.

Alex, Ontario

We installed the cat flap to give the cats self access to their sleeping quarters; previously with a manual flap the neighbour's cats were eating their food and keeping them from entering their own shelter, but now they will sit outside and casually open the flap. We use much less cat food, the cats are much calmer and more content...works like a charm...easily installed.

Dwight & Terry Brown, Westlock, Alberta

Keeping my cats at an ideal weight has always been a challenge, but with the Sureflap system installed I can easily separate my two indoor cats at mealtimes. The cat flap allows my thin cat access to her daily allotment of food whenever she likes, while my heavier cat is prevented from helping himself to her share.

It is the perfect solution, and has been worth the investment many times over! This product is not just for outdoor cats! Whether it is different caloric requirements, or specially formulated medical diets, I believe this product can revolutionize dietary management in multi-cat households.

A veterinarian, Saskatchewan

I was dubious about buying a microchip cat flap but after having read a few independent reviews (all positive!) I decided to buy one for my beautiful cat, Parsley.

After installation I prepared myself for a good hour for setting it up, but it literally consisted of one button press then a quick coaxing with a treat and it was configured within minutes. I was so surprised!

Parsley loves her freedom and we haven't had any unwanted visitors so I can hand on heart say I will never buy another cat flap again.

Keely and cat Parsley

I have two beautiful Burmese cats, William and Billie who often came into the house having lost their collars.  They are now both secure in the knowledge that we no longer have intruding neighbourhood cats sneaking in through the flap and eating their food, which they found most distressing.

I can’t recommend SureFlap highly enough and the after-sales service and advice I have received has been second to none.  Wonderful product!

Nicola and cats William & Billie

SureFlap is a wonderful invention.  It doesn’t let any unwanted neighbour’s cats in and I have seen the neighbour’s cat trying!  Cassie is a very happy kitten now and it gives her freedom to come in and out as she pleases.  I think the greatest thing is that I know Cassie is the only cat that can come in and out of my house and so I am not worried about leaving the house and dreading coming back to find that another cat has been in.  It is like she has her own front door key, if you know what I mean.

I would like to thank SureFlap.  I am so thrilled it and would definitely recommend it to anyone with a cat.

Aisling and cat Cassie

I must take this opportunity to tell you how pleased I am with the cat flap, and what a wonderful product you have produced.  I have tried collar magnet and infrared cat flaps but as Pebbles loses his collars quite frequently these are no good.  It works very well and he finds it easier to use than previous ones.

Your customer service is excellent and all the staff I have spoken to have been very helpful and friendly.  I would not hesitate in recommending you to anyone with a cat problem of unwelcome visitors.

Margaret & cat Pebbles

SureFlap was easy to fit and works perfectly, keeping out our neighbour's cat who had taken to eating our cats' food and peeing daily in our kitchen. It is also easy to programme and our cats took to it straight away, even Molly who is pretty dim.  The best bit on the first day was seeing next door's cat peering in with a completely confused expression!

Carol & Neil and cats Molly & Ruby

I just wanted to say how pleased I am that I invested in a SureFlap cat flap.  I sent you a query last week re. fitting in glass etc, as I had an existing hole and an unreliable magnetic flap.  I was sceptical about SureFlap but the fitting took 5 minutes and the learn mode worked straight away, and my cat's microchip is 10 years old.

Lynda & cat Dylan

I just wanted to say how impressed I am with your SureFlap microchip cat flap.  After having problems with my cat learning how to pull off his collar which held the magnet to open his old cat flap I had to resort to leaving him collarless.  This meant leaving his cat flap jammed open - on the first day I came home to fur everywhere in the house where another cat had came in and started a fight!

After searching the net I a came across your product and was a little dubious but thought I'd give it a go.  It was so simple to install/setup and fitted perfectly into the hole from my old cat flap. The sensor is very responsive and unlocks the flap as soon as my cat puts his head into the tunnel - happy days!!!

Sean, West Sussex

What a superb product.  I wish I had known about SureFlap before now. Easy to fit, simple to use and so effective!  No more unwanted visitors or fights and the resident felines took to it like a dream.  5 Stars, absolutely!

Mrs Makin, email

SureFlap arrived just before Christmas.  Lucy is pleased that she no longer has to wear a collar and I’m happy that her friends are stopped at the front door.  SureFlap works beautifully.

Barbara & cat Lucy

SureFlap is an ingenious product backed by a courteous, efficient customer care team.  We had a minor problem with our first flap which was quickly rectified with no fuss and no hassle.

Buying a SureFlap to eliminate stress from our cats' lives had the added and much-appreciated bonus of being a stress-free experience for the humans too.

Lynn and cats Martha & Kate

Our SureFlap is perfect (purrfect?), what a wonderful product.  It does everything we need of it and does it well. We have had no strays pestering our cats since we installed it, no strange cats sneaking in during the night and yet our two have complete freedom to come and go as they want.  I can't imagine that I would want it to do anything more.

Ron, Worcester

We just wanted to say how impressed we are with our new SureFlap cat flap, both in the quality of the product and the technology.  After our elderly cat started being bullied in her own home by a neighbour’s cat we tried magnetic and then infra-red cat flaps.  They were both completely useless and a waste of money, causing nearly as much stress to our cat as the intruder.

Since installing SureFlap not only is there a happier and more relaxed pet but happier and more relaxed owners too.  So once again we’d like to compliment you on an excellent product.

Julia & Jim

We love our SureFlap.  We had a problem with an unwanted visitor - not any more! Congratulations to the SureFlap team on a great product.

Martin, Bury St Edmunds

SureFlap is great - our cat is so much happier now that the local tom is barred from entry - thanks!

Paul, Oxford

SureFlap has made such a difference to our cat.  He is so much happier and healthier now that he's no longer terrorized in his own house.  Thank you so much.

Charlotte, Witney

I am absolutely delighted with my new SureFlap.  One of my cats would not wear a collar without half choking herself so this was the ideal solution. The cat flap works brilliantly and the people at SureFlap were so helpful.

I would also add that it was a pleasant surprise that programming was so much easier than I could have possibly imagined.  No need to key in 15 digits or anything like that.

Mrs Haines, Cardiff

We're so relieved to have our house back from the cats spraying in our kitchen!

Jane, Cambridge

The product is superb, working very well and no problems with the microchip our cats had installed when they were kittens 1.5 years ago.

I have been raving about this product and highly recommend you get the product established in the NZ market.

Shelly, New Zealand

Just wanted to say what a great product you have.  Had the cat flap in a few days now and it works fantastically - the cat loves it as well.

Lee, email